We are happy to offer home visits to clients who are unable to visit the bureau in person. However, these can only be arranged if you are unable to attend the bureau in person due to a disability or chronic illness.
To inquire if a home visit would be possible, please contact the main bureau.
If you are provided with a home visit we will confirm arrangements with you in the form of a letter on headed paper. This will confirm the date and time of the appointment, the name of the adviser and if another member of the bureau team will accompany them.
The letter will also include details of any documents of information it would be helpful for you to have with you so that the adviser can look at the best way of dealing with your problem.
When the adviser arrives they should be asked to produce a copy of the letter and a piece of identification. If an individual visits your home but is unable to provide confirmation that they are a CAB adviser, you should not allow them access to your home.
